Parent/ Player Surveys- Why and How?, News (Whitchurch Stouffville Minor Hockey Association)

PrintNews Article
Parent/ Player Surveys- Why and How?
Submitted By Kristal Kobold on Monday, February 5, 2018
Responses to our recent Player/ Parent Survey suggests there is still some confusion as to why we conduct these surveys as well as the survey process itself.
We conduct these surveys for several reasons.  Our first objective is to provide our coaches with some first hand feedback from players and parents- what’s going well? what’s not going well? how could they be doing things better?  

A second objective is to provide the Association with some understanding of issues at an individual team level they may not be aware of, or what the Association could be doing to improve the hockey experience. We quite often receive questions or comments which suggest there is misinformation or confusion which in turn indicates that we   need to do a better job communicating.

We occasionally get questions re: the efficacy of the survey process.  We hear, for example, “why should I bother filling out a survey- nothing ever changes!” This is not an easy concern to address.  These are, of course many examples of actions taken by the Association over the years in response to survey input. Sometimes, however, the suggestions or criticisms are not well-founded (see the foregoing comment re: misinformation or confusion).  Sometimes the suggested solutions are excellent, but simply not doable (financial or human resource constraints, regulation or policies of governing bodies etc).  What we can say is that positive and negative comments- particularly ones we hear from more than one respondent- are forwarded to the House League Council, the Board, or the individual director responsible.  We also try to get back to individual respondents who identify themselves and ask for a direct response to a specific issue.

 

Along similar lines we get comments like “I know you had a lot of negative comments last year about Coach X.  How come he’s coaching the team again this year?”  It’s easy to assume that because one or a group of parents feel a coaching change is necessary that all or even the majority feel the same way.  We very often encounter situations where half the team surveys are critical of the coach and the other half suggest he walks on water. The better explanation, however, is that while surveys are important, they are only one factor the Coach Selection Committee takes into account in choosing coaches.  Other factors influencing the selection process: qualifications, previous history, extenuating circumstances, response to survey comments during the personal interview, the availability of (better) candidates etc.

 

Another concern frequently expressed about the survey process is lack of confidentiality.  We often hear comments like “I won’t sign the survey or tell you what I really think because I believe it will get back to the coach and he’ll take it out on my kid”.  First of all, we accept all surveys whether signed or not.  Just as importantly, we take steps to ensure the confidentiality of individual respondents.  No individual rep or rostered select surveys are distributed to anyone other than the director responsible for summarizing the results.  Each head coach receives a one-page report summarizing the results for his team (number of surveys returned, average "score”, number of positive and negative surveys).  The VP Rep or Rostered Select Convenor are the only other Board members with access to the survey summaries. No reports are produced if there are less than five surveys from a team.  We also include selected comments, but these are paraphrased if direct quotes might identify a particular individual, or if more than one respondent makes a similar observation.

 

Hopefully the above will address any misconceptions or confusion about the survey process and how the information is used.  If not, we’ll be happy to respond to any specific questions or concerns forwarded to the Hockey Office.

This article has been viewed 1180 times.
News ArchiveOther Recent Articles
  • 10
    Apr
    Organization
    The WSMHA is having it's AGM virtually on Monday April 26th, 7:00 pm. If you are interested in joining the meeting, please email [email protected] for the meeting link. The link will be emailed out a few days prior. 
  • 03
    Apr
    Organization
    Hi Hockey Families,   Due to the Government of Ontario’s most recent round of restrictions, the Town of Stouffville has unfortunately had to close their facilities for a minimum of 4 weeks.  The Province’s messaging around reopening is still very ...
  • 18
    Mar
    Organization
    At the end of every season during the Annual General Meeting, the WSMHA presents 3 awards to players and volunteers that have made a difference in our community. We are now accepting nominations/applications for these awards. The deadline for ...
  • 11
    Mar
    Organization
    The WSMHA has completed the 2021/2022 coach selection process and are very pleased to announce the Rep Head Coaches for the upcoming season. We consider ourselves very fortunate as an Association to have a broad base of talented and dedicated ...
  • 05
    Jan
    Organization
    Attention All Members & Volunteers:  As we continue to navigate what has been a challenging 2020-21 season we are looking forward to the next one with optimism. We’re hopeful that hockey programming will return to what would be considered normal ...
  • 16
    Dec
    Organization
    As a coach I can't express how proud I was of our group of players and parents this weekend. Our U13 AE group showed great community spirit by collecting and donating gifts from small personal care items (cozy blankets, socks, lotions), games & ...
  • 16
    Dec
    Organization
    The WSMHA House League & Competitive Team Online Apparel Orders will be arriving to our WSMHA Equipment Manager on Monday, December 21. Information will be forthcoming about Pick up Location, Dates & Times.
  • 16
    Nov
    Organization
    As a result of moving back into the “Control” or Red zone in York Region the Town of Whitchurch-Stouffville facilities have some new restrictions
Printed from wsmha.com on Wednesday, April 14, 2021 at 12:09 AM